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Associate QA Engineer

June 2024 - Present

• Develop and execute comprehensive test plans and test cases based on user stories and technical requirements within an Agile/Scrum environment, ensuring quality and coverage of complex technical features
• Identify opportunities for automation and write Playwright tests for key areas of the product
• Collaborate closely with cross-functional teams, including developers, to identify, document (using Jira), and resolve bugs and defects, ensuring high-quality software releases
• Test and evaluate AI chatbot performance and conversational accuracy using LangSmith, focusing on accuracy, consistency, and identifying gaps in responses generated by OpenAI's technology
• Create and present comprehensive documentation on automation testing processes and the automation product to different departments, ensuring clarity and understanding across teams

Senior Associate, QA Engineer

May 2023 - Present

• Collaborated with the QA Manager to develop, refine, and implement innovative QA processes, contributing to the enhancement of Thinx’s testing methodologies
• Leveraged a variety of tools – such as Figma, Shopify, Contentful, BrowserStack, and Postman – for meticulous manual testing, and rigorously evaluated the visual display and functionality of Thinx’s website features, ensuring seamless alignment with design, guidelines, specifications, and acceptance criteria
• Spearheaded automation initiatives, partnering with the engineering team to deploy effective automated testing using Cypress, establishing a robust end-to-end suite seamlessly integrated into Thinx’s deployment process and significantly cutting down manual testing time
• As the final QA checkpoint, upheld high standards before public release, ensuring top-notch website quality

Senior Curriculum & Instruction Manager

January 2023 - May 2023

• Lead the development and continuous improvement of Code Nation’s curriculum, utilizing data-driven analysis and feedback from various stakeholders to ensure lessons, projects, and assessments are industry-aligned and appropriate for different skill levels
• Manage project timelines and deliverables for curriculum development initiatives, utilizing agile project management methodologies to ensure successful execution and delivery of curriculum materials
• Collaborate with regional curriculum leads to host regular training sessions to ensure program staff improve their technical knowledge, internalize activities and projects, and get answers to all curriculum-related questions

Program Manager

May 2021 - August 2022

• Oversaw a portfolio of four (4) high school sites, managing coordination of shared curricular resources, scheduling across multiple programs, implementation of learning and community activities, and communication within teams
• Designed and developed learning modules and resources for adult volunteer instructors
• Provided coaching on effective teaching practices to create an engaging and equitable learning environment—leading to sizable increases in volunteer and student retention
• Identified operational inefficiencies, improved processes, automated tasks, and partnered across departments to develop new solutions
• Elevated student engagement by curating a diverse range of events, while also managing a vibrant Slack channel

Programs & Volunteer Manager

August 2016 - May 2021

• Developed and delivered comprehensive curriculum and engaging training programs for staff and volunteer instructors, focusing on effective teaching strategies, content delivery, and learner-centered approaches
• Established consistent working practices & led programs team scrums, sprint planning, and retros
• Successfully led a cross-functional team project from start to finish to onboard and train the NYC team on a shared project management tool, Asana
• Managed program and event timelines and budgets, ensuring timely completion of all deliverables while staying within organizational budget constraints
• Piloted and launched five (5) student literacy programs in response to Covid-19 program shift, leading the development of foundational framework, curriculum, training materials, and program management processes
• Served as the voice of and main point of contact at 826NYC to all students, families, and volunteers

Program Coordinator

August 2018 - May 2021

• Lead collaborative, student-driven writing workshops for NYC students three times per week
• Developed and taught engaging curriculum for multiple writing programs, tailored to students’ ages, needs, and diverse backgrounds
• Worked in partnership with staff from across 826’s national network to continuously test and improve writing program curriculum
• Created and implemented systems and tools to track efficiency, impact, and growth of field trips program

Programs & Events Associate

August 2018 - May 2021